WarpCore

Symptom

On Workflow Projects, a project's Status shows Task board: failed, with a sentence under it and a Retry button.

Good to know

The project and its tasks are safe. They were written when the work started. Only the task board, the shared board that mirrors the work, could not be set up yet.

Likely causes

The sentence under the status says which one it is.

#	The sentence under the status	What it means
1	“The task board is not set up for this department yet. Once tech connects it, press Retry.”	The department's task board is not connected yet.
2	“This department is not active yet, so its work cannot be set up on the task board.”	The department was switched off after the work started, before its task board was set up.
3	“The task board returned error” and a number	The task board did not answer, or refused, after several tries.
4	“An unexpected error stopped the setup; tech can find the details in the server log”	Something else stopped the set-up.

No records

Checks

Read the sentence under Task board: failed and find it in the table above.
For cause 2, look at Department at the top of the list. A department shown with (inactive) is still switched off.
Note the project's key, under its name (for example [ID LRLEQA]). Tech needs it for causes 3 and 4.

Fix

Ask tech to connect the department's task board. When they say it is done, select Retry.
Ask tech to switch the department on. Then select Retry.
Wait a few minutes, then select Retry. If it fails again, ask tech, with the project's key.
Select Retry once. If it fails again, ask tech, with the project's key.

Retry is for a department manager or a company administrator. It does not touch the project or its tasks, and pressing it twice does no harm.

Confirm it worked

After Retry, a message says Task board retry, and the status changes to Task board: setting up. The list checks again by itself; when the board is set up, the status shows Ready.

Who to ask

A department manager can press Retry. Connecting a task board and switching a department on are done by tech. See also Project and version statuses.

A project shows “Task board: failed”