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WorkFlow PM

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Workflow Templates

Screen

Workflow Templates

A department's templates, the kind of work each is for, and which is the usual work.

What you need to know

Workflow Templates lists the templates of one . Each row is one and the it is for. Here you say what each kind of work applies to, choose the usual work for new properties and engagements, and start new templates. Select a row, or the round link beside a template's name, to open the template and its versions. From the keyboard, the link is the first stop in each row.

How to get here

In the left menu, open WorkFlow PM and select Workflow Templates. The WorkFlow PM menu shows when you have a role in a department.

What is on this screen

At the top, Department picks whose templates you see, and New template starts one. A company administrator also sees New department, and Task tags, which opens the company's tag list: see Task Tags. Everyone sees Company settings, which opens the required MEA version: see Company Settings. Under the title, a line counts the templates. With no department chosen, New template is grayed out, and a message says why: see “New project”, “New template” or “Revise” is grayed out.

When Department has nothing to offer, it is grayed out too. For a company administrator, that means no department exists: the line says “No departments exist yet”, and the list says “No department exists yet. Add one with New department first.” For anyone else, it means you have no role in a department, though others may exist: the line says “You have no role in a department yet”, and the list says “You have no role in a department yet. Ask a company administrator for one.”

Workflow Templates

Example · sample data

Template
Kind of work
Applies to
Default
Description
Last changed

Appeal — Example County

Property tax appeal
Informal review first, then the board hearing.9/15/2026

Appeal — Sample City

Property tax appeal

—

7/21/2026

New engagement intake

Engagement intake

—

9/15/2026

Onboarding a new analyst

Staff training

—

The first two weeks of a new hire.9/15/2026
No templates in this department yet.
  1. A template. Select its row, or the round link beside the name, to open the template and its versions.
  2. Applies to. What this kind of work belongs to. It is set once for the kind, so both appeal templates show the same answer.
  3. Default. Ticked on the template that starts with every new property. One per kind of work.
  4. A kind of work for no record. Its Applies to is None, so its templates show a dash under Default: they cannot be the usual work.
Column
What it shows
Template
The template’s name. Two templates of one kind of work cannot share a name.
Kind of work
The kind of work the template is for.
Applies to
What the kind of work belongs to: None, Property or Engagement. You change it here.
Default
A tick, Default for every property or Default for every engagement, on the template that is the usual work. A dash when the kind applies to no record.
Description
What the template is for, if someone wrote it.
Last changed
The day the template itself last changed.
No records

What “Applies to” means

Answer
What it means
Property
Each project belongs to one property. Its work starts from the property, and its tasks can show on the property’s pages.
Engagement
Each project belongs to one engagement. Its work starts from the engagement, and its tasks can show on the engagement’s pages.
None
The work belongs to no record. A manager starts it with New project, on Workflow Projects.
No records

What you can do here

Who can do what here

Anyone with a role in the department sees its templates. Changing Applies to or the tick under Default, and writing a template, are for a department manager or a company administrator. If your role does not allow a change, Workflow does not make it, and a message at the bottom right says Change not saved. New department and Task tags show only to a company administrator; Company settings shows to everyone, and only a company administrator changes a setting there. See Who can see and do what.

Things to know

  • Applies to belongs to the kind of work, not to one template. Change it on one row, and every template of that kind changes with it.
  • When you change Applies to, the kind loses its usual work: the tick under Default goes off, and a message names the template that is no longer the default. Tick it again if you still want it.
  • A template can be the usual work only after it has a published version. Before that, the tick is refused with “Publish this template before making it the default: a new record would have nothing to start.”
  • A department name with (inactive) after it is switched off. You can write its templates, but no work starts in it until tech switches it on.

Good to know

If a template of the kind shows tasks on the pages of a property, and you change Applies to to Engagement, its next draft cannot be published until those tasks show on engagement pages instead.