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WarpCore

WorkFlow PM

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Troubleshooting

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A record is not on No Work Yet

Troubleshooting

A record is not on No Work Yet

A property or engagement you expect is not in the list.

Symptom

You expect a property or an engagement on No Work Yet, but it is not in the list.

Likely causes

Each row below is one reason a record you expect does not show. The first three keep it off the list; the last two hide it.

#
Cause
What it means
1
The record already has work.
A project is running on the record itself, in any department, including one you cannot see.
2
The record is finished.
A property that is Closed, Dead or a Sandbox. An engagement that was aborted, is a Sandbox, or has every property Closed or Dead.
3
The department has no usual work for that kind of record.
No template of the department is ticked as the default for properties (or for engagements), or the ticked one has no published version.
4
The list shows the other kind of record.
The list shows properties or engagements, one at a time. Properties and Engagements switch between them.
5
The search or the page hides it.
The search keeps only matching records, and the list shows 50 to a page, newest first.
No records

Checks

  1. Open the record's page. If its Work panel shows work, cause 1 is the answer. A line such as “You are not on this project.” means work is running there that you are not on.
  2. Look at the record's status. A property that is Closed, Dead or a Sandbox is finished. An engagement is finished when it was aborted, is a Sandbox, or has every property Closed or Dead. A finished record shows no Work panel. That is cause 2.
  3. Read the line under the title on No Work Yet. If it says “This department has no default work, so no record is listed.” the department has no usual work at all (cause 3). If only one kind of record is listed and there are no Properties and Engagements buttons, the department has usual work for that one kind only.
  4. Clear Search, and look at every page of the list.

Fix

  1. Nothing to fix: the record has work. Find it from the record's page, or on Workflow Projects.
  2. Nothing to fix if the record is really finished. If its status is wrong, correct the status on the record's page.
  3. Ask a department manager to tick a template as the default for that kind of record, and to publish it. See Make a template the usual work.
  4. Select the other kind of record.
  5. Clear the search, or go to the next page.

You can also start work without the list: open the record and use Start work there. See Start work on a property or engagement.

Confirm it worked

The record shows in the list for its kind. If you started its work from the record's page instead, it does not show on No Work Yet: it has work now.

Who to ask

A department manager sets the usual work and can start work on any record. If none of the causes fits, ask tech, with the record's name and the department you chose. See also No Work Yet.