Symptom
- A project is no longer on Workflow Projects or on its group's board.
- Its tasks left My Tasks, and email about its work stopped.
- The project's page, opened from a link, says under its name: “This property was deleted on 10/06/2026; its work is paused until it is restored.” For work on an engagement, it says "This engagement was deleted on …".
- A change you tried was refused with that same sentence.
Likely causes
The property or the engagement that the work is for was deleted. While a record is deleted, its work leaves every list and every email, and nobody can change it. Nothing in the work is changed or removed: its tasks, what they wait on, the people on them and its groups all stay as they were.
Checks
- If you manage the department, open Workflow Projects, choose the department and pick Paused under Status. It lists the department's work whose property or engagement was deleted, each with the day it was deleted. Open shows the work's page.
- Open the property or the engagement. A deleted property says “This property does not exist, or it was deleted.” A deleted engagement says “This engagement was not found.”
- Open the project from a link you saved, or from an old email. The sentence under its name gives the day it was deleted.
Fix
- Make sure the record was deleted by mistake, or that its work is still needed.
- Ask an administrator to restore the property or the engagement on Restore Records. A department manager finds the work under Paused, but only an administrator restores the record.
Good to know
A restore brings the work back exactly as it was when the record was deleted. A date that passed while the record was deleted, and a party that did not answer in that time, are dealt with a moment after the restore. An approval given before a PSA amendment that arrived on the engagement's work meanwhile shows Stale: new amendment and is asked for again.Confirm it worked
Reload Workflow Projects or My Tasks. The project and its tasks are back, it is no longer under Paused, and its page no longer says the record was deleted. See A project's page.
Who to ask
An administrator restores records. A department manager can find the department's paused work and tell you whether it is still needed.