RealAdvice

WarpCore

WorkFlow PM

/

Help

/

Troubleshooting

/

I cannot see a request

Troubleshooting

I cannot see a request

A request says it does not exist or is visible only to Tech / Development, or a comment on it is hidden.

Symptom

  • A link to a request, or the link in an email, opens a page that says “This request does not exist, or it is visible only to Tech / Development.”
  • A request you saw before is no longer in its list, nor in a search of the titles.
  • A comment on a request reads “Tech / Development hid this comment.”, or a message says “Tech / Development hid this comment, so it cannot be answered.”

Likely causes

  1. The request is marked Visible only to Tech / Development, and you did not file it. Its filer or Tech / Development marked it, perhaps after you read it or commented on it. IT help starts marked.
  2. The link is wrong or cut short, so it names no request.
  3. Tech / Development hid the comment, because it was not right for everyone to read. Its author and Tech / Development still read it.
  4. The list you look at holds open requests, and the request has closed, or the other way round.

Checks

#
Check
1
Under the list of its section, a line says how many more requests in it are visible only to Tech / Development and the people who filed them. The request is one of them.
2
Open the link again from where you got it. A link that is cut short opens the same page.
3
The comment's replies still show under it, and the line “Tech / Development hid this comment.” takes its place.
4
Above the list, select Done or closed under Show, and look again.
No records

Fix

  1. Only Tech / Development and the person who filed it read a marked request, its comments and its Me too names included. If you need it, ask either of them. A request you filed is always on My requests, marked or not.
  2. Ask the person who sent the link for it again.
  3. Nothing to fix: ask its author, or Tech / Development, what it said if you need to know.
  4. Select Open or Done or closed to match the request.

Confirm it worked

The request opens with its title, its words and its comments.

Who to ask

The person who filed the request, or anyone in Tech / Development. Only Tech / Development makes a marked request visible to everyone again, or shows a hidden comment again. See Tech requests.