What you need to know
On Tech requests, say Me too on a request that affects you too, instead of filing it again. Tech / Development sees how many people need it; Me too is one of the things they weigh, and it does not set the order of work. Under each request, everyone who can read it can comment and reply, and change or delete their own comments. They can also add files, such as a screenshot: see Add files and comments to your work.
Before you start
Find the request: open its section, or sort a list by Most Me too. The Overview tab shows the Most wanted open requests. You say Me too on the others' requests: the count on your own request is the people who need it besides you.
Before you do this
Delete erases your comment's words for good. Replies to it stay, under a line that says it was deleted. Everyone who can read the request reads your comment, so keep a client's details out of a request that everyone can read.What to do
To say Me too:
- Select Me too beside the request in a list, or under its words on its page. It turns purple and its count goes up.
- To take it back, select it again.
To comment or reply, on the request's page:
- Type in Add a comment under Comments, then select Comment.
- To answer a comment, select Reply under it, type, then select Reply. A reply to a reply goes in the same thread and says whom it answers.
- To change your own comment, select Edit under it, change the words, then select Save. To remove it, select Delete, then Delete again to confirm.
In Tech / Development, a person who works tickets can select Hide under another person's comment that is not right for everyone to read, and Show again to undo it. Tech / Development and its author still read a hidden comment, marked Hidden from everyone else.
Good to know
A comment on a request marked Visible only to Tech / Development is read only by Tech / Development and the person who filed it. The comments say so above them.Confirm it worked
- Me too is purple, with the new count, and your name leads the names as You. No message shows.
- A message headed Comment posted or Reply posted says who sees it, for example “Everyone who can read this request sees it.” The comment shows under Comments, and the count beside the request goes up.
- A changed comment says edited beside its time. A deleted one is gone, or, with replies, is the line that says so.
- The person who filed the request gets an email about a comment, and the person you replied to gets one about your reply. You never get one about your own words.
If it did not work
A box left empty says “Write something first.” under it. A message at the bottom right says why for the rest:
- “This comment was deleted by its author.” Someone deleted the comment while you wrote your reply.
- “Tech / Development hid this comment, so it cannot be answered.”
- In both, your reply box keeps your words and becomes Post as a new comment: select Comment to post them on the request, or Cancel.
- “This request does not exist, or it is visible only to Tech / Development.” The request was marked while you had it open. See I cannot see a request.
- While someone views WarpCore as you, nothing can be said or changed: a message says it is read only.