What you need to know
Mark a request Visible only to Tech / Development when it is personal or shows a client's details: a laptop for someone, access for a new hire, a client's file. Then only Tech / Development and the person who filed it can read it. IT help starts marked. You can mark your own request at any time; only Tech / Development can clear the mark.
Before you start
Before you do this
Once your request is marked, you cannot make it visible to everyone again yourself: ask Tech / Development. The mark limits who reads it inside WarpCore. It is not a place for passwords.What to do
When you file it:
- In New request, tick Visible only to Tech / Development. It is already ticked for I need IT help.
- Select File request.
On a request you filed:
- Open it, for example from My requests, and select Edit.
- Tick Visible only to Tech / Development, then select Save.
In Tech / Development, tick or clear Visible only to Tech / Development under Who can see it on any request's page. The change is saved at once.
Confirm it worked
- A message headed Request updated says “Only you and Tech / Development can see it now.”
- The request shows the lock and Tech only, and its page says Only you and Tech / Development under Who can see it.
- Everyone else no longer finds it in the lists. Under a list, a line counts it among the requests they cannot open.
If it did not work
There is no box to clear on your marked request: Edit says it is visible only to Tech / Development. Ask Tech / Development to make it visible to everyone. See Tech requests.