Take a ticket

A new “ticket” has nobody on it. Anyone in the department who can change work takes it with Take it, and it is theirs. Take it puts only you on the ticket. To put someone else on it, a department manager uses Assign.

You need a role in the department that can change work: contributor, department manager or company administrator. An executive observer only reads.

1. 1.
   Open the ticket project's page.
2. 2.
   In Tasks by stage, find a ticket that shows Nobody yet. To read it first, select its title.

   A ticket project's page · Tasks by stage

   Example · sample data

   Task

   State

   Waiting on

   People

   New2 tasks

   Due dates show a day early

   Active

   Nobody yet

   Take it

   Add the county to each property row

   Active

   Nobody yet

   Take it

   In progress1 task

   The export button does nothing

   Active

   Demo Contributor

   Contributor

   1. 1
      Nobody yet. Nobody has taken this ticket.
   2. 2
      Take it. Puts you on the ticket.
   3. 3
      The title. Opens the ticket and its own fields.

3. 3.
   Select Take it on its row.

Your name shows in the ticket's People column, and Take it is gone. The ticket is on your My Tasks, where you move it as you work. See Move a task on My Tasks.

• A message headed Ticket not taken says “Demo Manager has already taken this ticket.” Someone took it a moment before you. The page then shows who has it.
• There is no Take it button: somebody is on the ticket, the ticket is done or not done, the project is canceled, or your role only reads.