Tech requests

Tech requests is where everyone in the company reports something in WarpCore that does not work, shares an idea that would make it better, or asks for IT help. Everyone sees every request, except those marked Visible only to Tech / Development. Each request shows how far it has got, who in Tech / Development is on it, and its priority. Say Me too on a request that affects you too, and talk about it in its comments. My requests lists the ones you filed.

In the left menu, under Workspace, select Tech requests, right after Dashboard. Everyone who is signed in has it.

At the top, New request files a request, and Help opens this page. Under them, the tabs. Each section tab, and My requests, counts the open requests in it that you can open.

The overview, with the three figures for the whole company and a bar for each section:

A section lists one request on each row: its Me too, its title, its number, who filed it and when, how many comments it has, its status and priority, and who is on it. Above the list, Show picks Open or Done or closed, Sort by picks Newest, Recently updated or Most Me too, and Search finds words in the titles. A part of a bar opens the list at its status; Show every status shows them all again.

A line under a list says how many more requests in it are visible only to Tech / Development and the people who filed them. You see that they are there, never what they say.

A request's own page shows its words and what it is about, then Me too with the names of the people who said it, its Files, such as a screenshot of the problem, and its Comments: each comment with its replies under it.

On the right, where it stands:

• File a request with New request. See File a request.
• Open any request you can read: select its title.
• Change your own request with Edit, or withdraw it with Withdraw while it is New and nobody is on it. See Change or withdraw your request.
• Keep a request between you and Tech / Development. See Mark a request “Visible only to Tech / Development”.
• Say Me too on the others' requests, and comment, reply, and change or delete your own comments. See Say Me too and comment. Add files to a request, and remove the ones you added: see Add files and comments to your work.

In Tech / Development, a request's page also offers:

Under another person's comment, Hide hides it from everyone but Tech / Development and its author, and Show again undoes it.

The board does not move a request. The person on it moves it on My Tasks: their request's page links there with Move it on My Tasks. See Take a ticket.

• The figures and the bars count every request, the marked ones too, so everyone sees the same numbers. The cards and lists show only what you can open.
• A request you cannot read says “This request does not exist, or it is visible only to Tech / Development.” The page does not say which.
• The mark limits who reads a request inside WarpCore. It is not a place for passwords: never put one in a request.
• Department health reads these requests on Tech / Development's view. It times a Critical request from when it became Critical, and judges each open request by the time expected for its kind and priority; an idea has no expected time. See Department health.
• Me too informs Tech / Development; it does not set the order of work or the priority. It sorts Most wanted and Most Me too, and nothing else.
• The person who filed a request gets an email when someone else comments on it, and a comment's author gets one when someone else replies to it. Me too sends none.
• Every result, and every reason something did not happen, shows in a message at the bottom right.