File a request

Anyone signed in files a request on Tech requests: something in WarpCore that does not work, an idea that would make it better, or IT help. It starts as New with nobody on it, until someone in Tech / Development takes it. You can change your request at any time, and withdraw it while nobody has taken it.

Open the page your request is about first, such as a property or a list. New request then names it under About, so Tech / Development can find it.

Look for your request on the board before you file it again: the title box offers open requests with the same words under Already on the board? If yours is there, open it and say Me too instead. See Say Me too and comment.

1. 1.
   In the left menu, select Tech requests, then New request.
2. 2.
   Under What do you need?, pick one: Something does not work, I have an idea or I need IT help. From a section's tab, its own choice is picked for you. In Tech / Development, you also have Bug, for a defect you found or confirmed.

   Tech requests · New request

   Example · sample data

   New request

   What do you need?

   Something does not work

   In WarpCore: an error, a wrong number, a page that does not open.

   I have an idea

   A change or a new feature that would make WarpCore better.

   I need IT help

   Your computer, an account, access, a printer, or software other than WarpCore.

   Title

   Description

   The one I have crackles on every call.

   About

   Records › Properties

   Remove

   Visible only to Tech / Development

   Only you and Tech / Development will see it. Use it for anything personal or about a client: a laptop, access for a new hire, a screenshot of a client’s file. IT help starts marked; clear it to share the request with everyone.

   CancelFile request

   1. 1
      What do you need?. The kind of request. It does not change after you file.
   2. 2
      About. The page you came from. Select Remove if the request is not about it.
   3. 3
      The mark. On for IT help, off for the rest, until you change it.
   4. 4
      File request. Files it and opens its page.

3. 3.
   In Title, type one line that says what is wrong or what you need.
4. 4.
   In Description, say what happened and what you expected, or what you need, for whom and by when.
5. 5.
   Keep About, or select Remove. Tick or clear Visible only to Tech / Development: see Mark a request “Visible only to Tech / Development”.
6. 6.
   Select File request.

A message headed Request filed says who can see it, and the request's own page opens. It is New, with Nobody yet under On it, and it is on My requests.

With no role in Tech / Development, you get an email when Tech / Development picks your request up, and one when it closes. Everyone who files a request gets one when someone else comments on it. See Who is told.

• To change its title, its Description or what it is about, open it and select Edit, then Save. The request then says it was edited.
• To take it back while it is New and nobody is on it, select Withdraw, then Withdraw again to confirm. It closes as Not done · Cancelled and stays on the board. Once someone has taken it, Withdraw is gone: ask the person on it.

A field that needs words says so under it, and nothing is filed. A message at the bottom right says why for the rest:

• “Requests cannot be filed right now. Tell someone in Tech / Development.” The board is not open: New request is grayed out.
• “You filed many requests in the last hour. Try again later, or ask someone in Tech / Development.” One person files only so many requests in an hour. Wait, then file it.
• A message headed Request not withdrawn says someone is already on it, by name, or that it is no longer New. Ask the person on it.
• While someone views WarpCore as you, nothing can be filed or changed: a message says it is read only.