Symptom
You selected Stop work on a task's card in the Work panel. A message titled Not stopped appears at the bottom right of the screen, and the work stays as it was.
Likely causes
The message says which one it is.
No records
Checks
- Look at the task's question under Question to answer, or the client's answer under the task's needs.
- Reload the page and select Stop work again: the question lists the work as it is now.
Fix
- Ask a department manager to stop the work.
- Ask the person on the task to record the answer, then select Stop work again.
- Select Stop work again and read the new list before you confirm.
- Nothing to do: the work is canceled. See Cancel and reactivate a project.
Confirm it worked
A message titled Work stopped appears, and the engagement's work leaves the Work panel.
Who to ask
A department manager. See Stop the work after a negative answer.